H - Electricity – 04 – M
Patent
H - Electricity
04
M
344/25
H04M 3/60 (2006.01) H04M 3/523 (2006.01) H04Q 11/04 (2006.01)
Patent
CA 1252869
- 41 - OPERATOR COMMUNICATION ARRANGEMENTS FOR OPERATOR ASSISTANCE SYSTEMS Abstract An operator position, for use by a telephone assistance operator, communicates with the circuit and packet switching network of a telecommunication switching system using an Integrated Devices Digital Network (ISDN) B-channel and D-channel. The switching network is connected to customers, positions, data communication paths to data bases, and a data path to a control processor of the system. The B-channel is connected through a circuit switching network to a customer. The D channel is connected through a packet switching network to the control processor and to data bases. Advantageously, the positions can be located remotely from the switching network because only a single integrated facility is required to transmit the integrated voice and data signal between a position and the network. Advantageously, a variety of data bases can be rapidly and efficiently accessed by a position.
508138
Collins Johnny
Cooper Michael H.
Dowden Douglas C.
Gill Raymond J.
Zola Meyer J.
American Telephone And Telegraph Company
Kirby Eades Gale Baker
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