Operator services using speech processing

H - Electricity – 04 – M

Patent

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354/47

H04M 3/00 (2006.01) H04M 3/493 (2006.01) H04M 3/51 (2006.01) H04M 3/523 (2006.01)

Patent

CA 2014448

ABSTRACT OF THE DISCLOSURE Speech compression technology is utilized to reduce the average working time of an operator on directory assistance calls. In particular, a directory assistance call arriving at an automatic call distributor via a directory assistance trunk is first processed by a speech processing system to compress the initial request for a telephone number. The speech processing system is then connected to an operator position to transmit the processed initial order thereto.

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