Organization chart based call information routing

Details Organization chart based call information routing Organization chart based call information routing

H - Electricity

04

Q

H04Q 3/64 (2006.01) H04M 1/2745 (2006.01) H04M 1/663 (2006.01) H04M 3/436 (2006.01) H04M 3/44 (2006.01) H04M 3/493 (2006.01) H04M 3/54 (2006.01) H04Q 3/66 (2006.01) H04Q 7/38 (2006.01)

Patent

CA 2199573

A method of routing calls, messages or information (call routing) comprising storing in a memory a database representing a relationship or organization roles, including names of persons filling the roles and call directory numbers associated with the roles, in response to a request to complete a call to a particular directory number associated with one of the roles, looking up in the database a directory number associated with one of the roles, and processing the call as if the call were directed to the further directory number.

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