Pbx intercept and caller interactive attendant bypass system

Details Pbx intercept and caller interactive attendant bypass system Pbx intercept and caller interactive attendant bypass system

H - Electricity

04

Q

344/20

H04Q 3/64 (2006.01)

Patent

CA 1286760

- 1 - Abstract: The present invention relates to a call processor for use in conjunction with a telephone switching system which has provisions for a call completion assistant, for processing an incoming call directed to the switch system and which allows a calling party to choose whether to complete the call directly to a destination through the switching system or to complete the call through the call completion assistant. The call processor is comprised of a detector for detecting a request for service from the calling party initiating the call to the telephone switching system, a unit responsive to the detection of a request for service by the detector for causing a connection path to be established to the calling party and a message announcement unit for transmitting a message to the calling party on the connection path. The call processor further includes a unit which is responsive to the detector detecting a request for service for transmitting the message to the calling party, a unit for issuing a request for service to the telephone switching system and a unit for receiving from the telephone switching system an acknowledgement of the request for service from the issuing unit. The call processor further includes a unit which is responsive to one of (a), a first type of response from the calling party for receiving from the calling party destination determining information, if transmitted, and for temporarily storing the information, and a unit for transferring the information to the telephone switching system, or (b), a second type of response from the calling party for transferring call completion assistant identifying information to the telephone switching system so that the call completion assistant can assist the calling party in completing the call through the telephone switching system, whereby the call may be completed through the telephone switching system with or without call completion assistance at the calling party's option.

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