Post answer telephone call redirection or rerouting

Details Post answer telephone call redirection or rerouting Post answer telephone call redirection or rerouting

H - Electricity

04

M

H04M 3/54 (2006.01) H04M 3/42 (2006.01) H04M 3/51 (2006.01) H04M 3/56 (2006.01) H04M 3/58 (2006.01) H04M 15/00 (2006.01) H04Q 3/00 (2006.01) H04M 3/487 (2006.01) H04M 3/527 (2006.01)

Patent

CA 2103233

Calls made to an 800 service subscriber are routed to the subscriber's primary location via a telephone network switch operating in conjunction with a specially configured adjunct processor. The adjunct processor is arranged to monitor the call even after it is answered by an attendant or other subscriber personnel at the primary location. If the call is to be redirected from the primary location to an alternate location, the adjunct is signaled, typically by a DTMF sequence. The adjunct responds by putting the calling party on hold and by initiating a call to the alternate location on an outgoing trunk of the network switch, in such a way that it emulates or imitates both the routing (call treatment) and billing the characteristics of a call made from the original customer location. Redirection can then be completed in one of three ways: blind transfer, consultation, or conference. Billing for the call is arranged so that the subscriber of the 800 number originally dialed by the calling party at the customer location pays only for the portion of the call in which the primary location is active. The subscriber providing the 800 number for the alternate location pays for the portion of the call in which the alternate location is involved, as though the call originated from the customer's location and proceeded directly to the alternate location, without having been rerouted at the network switch. Thus, the subscriber is not charged for any period of time which is not "used" by that subscriber.

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