Process and server for routing telephone calls

Details Process and server for routing telephone calls Process and server for routing telephone calls

H - Electricity

04

M

H04M 1/247 (2006.01) H04M 3/42 (2006.01) H04M 3/436 (2006.01) H04M 3/533 (2006.01) H04M 3/537 (2006.01) H04M 3/54 (2006.01) H04M 7/00 (2006.01)

Patent

CA 2502995

Process for managing calls to users of telecommunication networks (2, 3), comprising the steps during which: the users (10 to 16) each enter at least one call routing rule associating at least one condition applied to an incoming call characteristic with a routing action for the incoming call; a call routing server (1) receives and determines the characteristics of an incoming call and the rules to be applied to it, and applies the determined rules to identify the actions to be performed; if several alternative actions are obtained by implementing the rules determined for the incoming call, the call routing server transmits notification of an incoming call to the called user indicating the alternative actions; the called user transmits indication of the alternative action chosen by the called user to the server (1); and the server (1) processes the call by executing the alternative action chosen by the called user.

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