Process for dynamic routing of customer contacts to service...

Details Process for dynamic routing of customer contacts to service... Process for dynamic routing of customer contacts to service...

H - Electricity

04

W

H04W 8/18 (2009.01) H04W 4/24 (2009.01)

Patent

CA 2589868

A dynamic contact routing system includes establishing a plurality of service provider accounts. The service providers submit bids for a per-contact charge. A contact list is created wherein the service providers are ranked from the highest bidder to the lowest bidder. A contact received from a potential customer is routed to the highest ranked bidder service provider on the contact list. If the contact is not responded to or rejected, the contact is rerouted to the next highest ranked service provider on the contact list. The service provider's account who has received the contact is charged the pre- contact amount by that service provider.

La présente invention a trait à un système de routage de contacts dynamique comprenant l'établissement d'une pluralité de comptes de prestataires de services. Les prestataires de services soumettent des offres pour des frais par contact. Une liste de contacts est créée dans laquelle les prestataires de services sont classés allant du plus offrant au moins disant. Un contact reçu à partir d'un client potentiel est acheminé vers le prestataire de services classé comme étant le plus offrant sur la liste de contacts. S'il n'y pas de réponse au contact ou refus de celui-ci, le contact est reacheminé vers le prestataire de services suivant classé comme étant le plus offrant sur la liste de contacts. La compte du prestataire de services qui a reçu le contact est débité d'une somme représentant les frais par contact par ce prestataire de services.

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