Queue number surveillance

G - Physics – 07 – C

Patent

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Details

G07C 11/00 (2006.01) G06F 17/60 (2000.01)

Patent

CA 2441043

The present invention relates to an arrangement and a method, respectively, for surveillance of queue numbers when serving said queue numbers sequentially, comprising: an input device (3; 8), an output device (4) controlled by said input device for outputting a queue number on a queue number ticket, a registration device (5) for receiving a telephone number and a queue number or a point of time associated to a queue number, and a call device (5) for calling said telephone number when said queue number is estimated to be served within a predetermined period of time.

La présente invention concerne un système et un procédé permettant de surveiller des numéros de file traités séquentiellement, qui font intervenir : un dispositif d'entrée (3; 8), un dispositif de sortie (4) commandé par le dispositif d'entrée et émettant un numéro d'attente sur un ticket d'attente, un dispositif d'enregistrement (5) qui reçoit un numéro de téléphone et un numéro d'attente ou une heure associée à un numéro d'attente, et un dispositif d'appel (5) pour appeler ledit numéro de téléphone lorsque ledit numéro d'attente semble pouvoir être traité dans un laps de temps déterminé.

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