Real-time sales support and learning tool

Details Real-time sales support and learning tool Real-time sales support and learning tool

G - Physics

06

F

G06F 17/27 (2006.01) G10L 15/08 (2006.01) G06Q 30/00 (2006.01)

Patent

CA 2557879

A real time sales support method includes automatically monitoring an interaction between a sales agent and a customer. One or more contexts of the interaction are determined and, based on the contexts, stored information relevant to the interaction is automatically retrieved. The retrieved information is provided in an electronically presentable format to the sales agent to be shared with the customer.

Un procédé de support de ventes en temps réel consistant à surveiller automatiquement une interaction entre un agent de vente et un client. Un ou plusieurs contextes de l'interaction sont déterminés et, d'après les contextes, l'information mémorisée pertinente par rapport à l'interaction est automatiquement récupérée. L'information récupérée est fournie dans un format électronique à l'agent de vente pour être partagée avec le client.

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