Recording using proxy servers

Details Recording using proxy servers Recording using proxy servers

H - Electricity

04

M

H04M 3/22 (2006.01) H04L 12/26 (2006.01) H04M 3/51 (2006.01)

Patent

CA 2567232

Systems and methods for recording a communication session between a customer and an agent of a customer center communication system are provided. In this regard, a representative method comprises: communicating with the customer center communication system via a proxy server; determining whether to record a media stream associated with the communication session based on communication between the customer center communication system and the proxy server; and responsive to determining that the media stream is to be recorded, recording the media stream from the communication session.

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