Service level agreement management in data networks

Details Service level agreement management in data networks Service level agreement management in data networks

H - Electricity

04

L

H04L 12/26 (2006.01) H04L 12/24 (2006.01) H04L 12/56 (2006.01) H04Q 11/04 (2006.01)

Patent

CA 2200011

A method managing a telecommunications network which involves maintaining a database containing data relating to service level agreements with customers. Data from the network data relating to the performance of the network is continually compared with data stored in the database. An event is generated when the network performance levels for individual customers do not meet commitments stored in the database containing data relating to service level agreements.

L'invention concerne une méthode de gestion d'un réseau de télécommunications qui implique le maintien d'une base de données comprenant des données sur les accords de niveaux de service signés avec les clients. Les données provenant des données du réseau, et portant sur le rendement de ce dernier, sont continuellement comparées aux données stockées dans la base de données. Un événement est produit lorsque les niveaux de rendement du réseau, pour des clients individuels, ne satisfont pas aux engagements stockés dans la base de données qui contient les données portant sur les accords de niveaux de service.

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