Service level agreement management in data networks

H - Electricity – 04 – L

Patent

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Details

H04L 12/24 (2006.01) H04Q 11/04 (2006.01)

Patent

CA 2284588

A method managing a telecommunications network which involves maintaining a database containing data relating to service level agreements with customers using an object model. Data from the network data relating to the performance of the network is continually compared with data stored in the database. A report is generated based on this data showing the performance levels for individual customers in meeting commitments stored in the database containing data relating to the service level agreements.

La présente invention concerne un procédé de gestion d'un réseau de télécommunications consistant en la mise à jour d'une base de données contenant des données relatives aux agréments de niveau de service pour des usagers utilisant un modèle d'objet. Des données provenant de données du réseau relatives au fonctionnement du réseau sont comparées en continu aux données stockées dans la base de données. On produit un rapport à partir de ces données montrant les niveaux de fonctionnement pour chacun des utilisateurs en satisfaisant aux engagements stockés dans la base de données relatives aux données concernant les agréments de niveau de service.

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