H - Electricity – 04 – L
Patent
H - Electricity
04
L
H04L 12/66 (2006.01) H04L 12/56 (2006.01) H04M 3/51 (2006.01) H04M 11/06 (2006.01) H04Q 3/00 (2006.01) H04M 7/00 (2006.01)
Patent
CA 2269165
A method and a system for connecting a call to an agent that is connected to disparate telecommunications networks. A query is received from one of the disparate telecommunications networks regarding an availability of an agent for receiving a call. The availability of each of a plurality of agents is determined, and an agent is selected. Routing instructions are determined for routing the call from the telecommunications network from which the query was received to the selected agent. The query is then responded to by communicating the determined availability of the agent and the routing instructions to the telecommunications network from which the query was received using SS7 signaling.
Bruno Richard Frank
Katseff Howard Paul
Markowitz Robert Edward
Robinson Bethany Scott
Rosen Kenneth H.
At&t Corp.
Kirby Eades Gale Baker
LandOfFree
Sharing of voice-switched network and internet resources for... does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Sharing of voice-switched network and internet resources for..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Sharing of voice-switched network and internet resources for... will most certainly appreciate the feedback.
Profile ID: LFCA-PAI-O-1771786