H - Electricity – 04 – M
Patent
H - Electricity
04
M
H04M 3/493 (2006.01) G10L 15/22 (2006.01) H04M 1/27 (2006.01) H04M 1/82 (2006.01)
Patent
CA 2712853
A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at which a target person is listed, upon the telephone call being answered, initiating a prerecorded greeting which asks for the target person (26) and receiving a spoken response from an answering person and a speech recognition device for performing a speech recognition analysis on the spoken response to determine a status of the spoken response. If the speech recognition device determines that the answering person is the target person (50), the speech recognition device initiates a speech recognition application with the target person (52).
Boulanov Oleg
Drane Alexandra
Kroeker John P.
Merrow Lucas
Quibria Nasreen
Eliza Corporation
Riches Mckenzie & Herbert Llp
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