Speech-responsive voice messaging system and method

Details Speech-responsive voice messaging system and method Speech-responsive voice messaging system and method

H - Electricity

04

M

H04M 3/50 (2006.01) G10L 15/22 (2006.01) H04Q 7/32 (2006.01)

Patent

CA 2233019

A speech-responsive voice messaging system provides a hierarchically-simple speech user interface (UI) that enables subscribers to specify mailboxes, passwords and the like by spoken word. Results are recognized as good, bad or question- able according to a set of quality thresholds. Based upon the outcome of the quality evaluation, a caller is navigated through speech UI menus. In response to repeated failures of recognition, the system automatically transfers to a DTMF UI. The speech and DTMF UIs overlay each other seamlessly for utilization of desired functions in response to mapping of candidate results.

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