H - Electricity – 04 – M
Patent
H - Electricity
04
M
H04M 3/54 (2006.01) H04M 3/51 (2006.01) H04M 3/523 (2006.01) H04M 3/58 (2006.01) H04Q 3/66 (2006.01)
Patent
CA 2024881
Disclosed is an automatic call distributing system for automatically distributing telephone calls placed over a network to agent stations connected to the network by network service interfaces. The system includes a receiving means that is connected to the network by a network service interface and receives agent status messages and a call arrival message from the network indicating that an incoming call has been made on the network. It also includes a routing means that is responsive to the receiving means to generate a routing signal that is provided to the network to connect the incoming call to an agent station through the network. In this manner, the automatic call distributing system has great flexibility in locating agents, so long as they are connected to the network, and in deciding which agent an incoming call should be routed to. At the same time, the system employs the switching hardware of the network to actually perform the switching function, thereby avoiding costs and maintenance associated with the switching hardware. In addition, the system permits the sytem operator to maintain control of routing and any data associated with routing by the system operator. This leads to flexibility in monitoring and reporting agent activity for management purposes.
Andrews G. Wayne
Fried Jeffrey A.
Gechter Jerry
Pokress Robert L.
Smart & Biggar
Teloquent Communications Corporation
LandOfFree
Switchless automatic call distribution system does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Switchless automatic call distribution system, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Switchless automatic call distribution system will most certainly appreciate the feedback.
Profile ID: LFCA-PAI-O-2038078