System and method for automated provision and customer...

Details System and method for automated provision and customer... System and method for automated provision and customer...

H - Electricity

04

M

H04M 3/42 (2006.01) H04Q 3/72 (2006.01)

Patent

CA 2282785

The disclosed system and method provide a customer with the ability to obtain temporary caller identification services in an Advanced Intelligent Network. The customer initiates the service by dialing a call to a feature access code and does not require the intervention of a service representative. The call by the customer is recognized as a request for.caller identification service. On the basis of the recognition, an association is retained between the line number and the Service Switching Point serving the line number. This retained association may be used later in the activation of the temporary caller identification service for the requested line number. The call is routed to a rental service interface through which rental information from the caller may be collected. This rental information may be compiled into a rental agreement that is used as the basis for activation of the temporary caller identification services with respect to the requested line number. Optionally, confirmation of the activation of caller identification service is provided to the customer during the communication.

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