System and method for deep dialing phone systems

H - Electricity – 04 – M

Patent

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Details

H04M 3/42 (2006.01) H04M 3/428 (2006.01) H04M 3/533 (2006.01) H04M 11/10 (2006.01)

Patent

CA 2714435

An independent communications system (ICS) is used in a transaction between waiting party and a queuing party, with the queuing party having a interactive voice response (IVR). The IVR includes multiple nodes and the ICS is adapted to connect to a particular node in the IVR.

Un système de communication indépendant (independent communications system/ICS) est utilisé au cours d'une transaction entre une partie en attente et une partie de mise en file d'attente, l'intervenant de misse en file d'attente étant équipé d'un système de réponses vocales interactif (Interactive Voice response/IVR). Le système IVR comprend des noeuds mutliples et le système ICS est conçu pour se connecter sur un noeud particulier des système IVR.

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