System and method for diagnosing home appliance

Details System and method for diagnosing home appliance System and method for diagnosing home appliance

H - Electricity

04

L

H04L 12/26 (2006.01) H04L 12/12 (2006.01) H04L 12/16 (2006.01)

Patent

CA 2758273

A system and method for diagnosing a home appliance are disclosed. The home appliance outputs product information as a sound signal, and transmits the sound signal over a communication network, such that a service center of a remote site easily checks a status of the home appliance. The home appliance outputs the sound signal including a large amount of product information, and the diagnostic server of the service center diagnoses a status of the home appliance using a large amount of product information contained in the sound signal, such that it recognizes a detailed cause of a fault of the home appliance and greatly increases the diagnosis accuracy.

La présente invention concerne un système et un procédé de diagnostic d'un appareil domestique. Ledit appareil domestique émet des informations de produit en tant que signal sonore, puis transmet ledit signal sonore par un réseau de communication, de telle sorte qu'un centre de service d'un site éloigné puisse vérifier facilement le statut dudit appareil domestique. L'appareil domestique produit le signal sonore avec une grande quantité d'informations, et le serveur de diagnostic du centre de service diagnostique un statut de l'appareil domestique au moyen d'une grande quantité d'informations de produit contenues dans le signal sonore; ainsi, il reconnaît une cause précise de défaillance de l'appareil domestique, ce qui augmente considérablement la précision du diagnostic.

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