H - Electricity – 04 – M
Patent
H - Electricity
04
M
H04M 3/42 (2006.01) H04M 3/428 (2006.01) H04M 3/48 (2006.01) H04Q 3/64 (2006.01)
Patent
CA 2544804
A method and system for managing requests in a hold queue and the responses thereto are described. By providing a management system for handling requests in a call queue, a requesting party may be free to perform other tasks while waiting for a response. In addition, the management system may modify request priority independently of a party receiving the request. The method and system may further facilitate the entry of request related information by implementing an information database. The flexibility of a receiving party in responding to a request may also be enhanced through a greater selection of response options. The management system and method may further provide automatic backup and secondary options if a receiving party's first option is unfeasible.
Bienfait Roberta
Cox Richard V.
Nadji Behzad
Renger Bernard S.
Shahraray Behzad
At&t Corp.
Kirby Eades Gale Baker
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