System and method for eliminating hold-time in phone calls

Details System and method for eliminating hold-time in phone calls System and method for eliminating hold-time in phone calls

H - Electricity

04

M

H04M 3/00 (2006.01) H04M 3/428 (2006.01)

Patent

CA 2716736

An independent call-ing system (ICS) used in a transac-tion between a waiting party and a queuing party includes the queuing party having a queuing calling system (QCS) with the ICS adapted to com-municate with the QCS and deter-mine a hold status of the transaction.

Dans un système dappel indépendant (ICS) utilisé lors dune transaction entre un correspondant qui attend et un correspondant mis en file dattente, le correspondant mis en file dattente dispose dun système dappel en file dattente (QCS), le système ICS étant conçu pour communiquer avec le système QCS et déterminer un état de mise en attente la transaction.

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