System and method for externally mapping an interactive...

Details System and method for externally mapping an interactive... System and method for externally mapping an interactive...

H - Electricity

04

W

H04W 4/16 (2009.01) H04W 4/18 (2009.01) H04M 3/42 (2006.01)

Patent

CA 2716732

An interactive voice response mapping system (NRMS) is used in a transaction between a waiting party and a queuing party, with the queuing party having a queuing calling system (QCS), and the NRMS adapted to communicate with the QCS and to build an IVR map of the QCS.

Un système de mappage à réponses vocales interactive (interactive voice response mapping system/IVRMS) est utilisé pour une transaction entre un intervenant une partie en attente et une partie de mise en file d'attente. Le système de mise en fil d'attente (queuing calling system/QCS) et le système IVRMS sont conçus pour communiquer avec le QCS et établir une carte de réponses par voie interactive (IVR) du QCS.

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