System and method for monitoring and diagnosis of point of...

G - Physics – 06 – K

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G06K 15/00 (2006.01)

Patent

CA 2528654

Methods and associated systems are described for POS devices and associated monitoring and diagnotic applications. POS peripherals (126) in a POS device (100) include data memory for storing device configuration and status information. A diagnostic application (124) installed in the POS device (100) monitors and diagnoses the POS device (100). The diagnostic application monitors the interactions between hardware in the POS device and applications that interface with the hardware. The diagnostic applications (124) analyze these interactions, the configuration and status information and any logs it creates to provide diagnostic information. The POS device (100) also includes several interfaces to access the diagnostic application.

La présente invention se rapporte à des procédés et à des systèmes associés conçus pour des dispositifs de points de vente (POS) et pour des applications de surveillance et de diagnostic associées. Des périphériques POS présents dans un dispositif POS incluent une mémoire de données permettant de stocker des informations de configuration et de statut relatives au dispositif. Une application de diagnostic installée dans le dispositif POS surveille et établit un diagnostic du dispositif POS. Cette application de diagnostic surveille les interactions entre le matériel présent dans le dispositif POS et les applications qui assurent l'interface avec le matériel. Les applications de diagnostic analysent ces interactions, les informations de configuration et de statut et tout enregistrement chronologique créé pour fournir des informations de diagnostic. Le dispositif POS comprend également plusieurs interfaces permettant d'accéder à l'application de diagnostic.

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