System and method for processing telephone calls

Details System and method for processing telephone calls System and method for processing telephone calls

H - Electricity

04

M

H04M 3/44 (2006.01) H04M 1/26 (2006.01) H04M 3/38 (2006.01) H04M 3/42 (2006.01) H04M 7/00 (2006.01) H04Q 3/72 (2006.01)

Patent

CA 2375693

The invention concerns a method for processing telephone calls between callers and called parties, which consists in establishing a telephone communication comprising dialling by the caller, then an utterance enabling his identification and the identification of the responder. The method for processing calls comprises voice recognition means (RV), and a database (RD) wherein are recorded characteristic data of persons likely to call or to be called, so as to enable telephone communication to be established between a caller and a responder on the basis of an utterance from the caller enabling said unit to identify him and the responder.

L'invention concerne un procédé de traitement d'appels téléphoniques entre appelants et appelés, selon lequel l'établissement d'une communication téléphonique comprend pour un appelant la prise de ligne, puis un énoncé vocal permettant son identification et l'identification de l'appelé. A cette fin, le traitement des appels téléphoniques comprend des moyens de reconnaissance vocal (RV), et une base de données (RD) sur laquelle sont enregistrées des données caractéristiques des personnes susceptibles d'appeler ou d'être appelées, pour permettre l'établissement des communications téléphoniques entre un appelant et l'appelé à partir d'un énoncé vocal émis par l'appelant permettant à ladite unité de l'identifier et d'identifier l'appelé.

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