System and method for processing work items according to an...

Details System and method for processing work items according to an... System and method for processing work items according to an...

H - Electricity

04

M

H04M 3/51 (2006.01) H04L 29/06 (2006.01) H04L 29/08 (2006.01)

Patent

CA 2473842

In one embodiment of the present invention, a system for processing work items includes a dispatcher operable to receive a plurality of messages and determine if any of the messages is associated with a work assignment. The system also includes an active work server communicatively coupled to the dispatcher and operable to receive work information associated with at least one message determined by the dispatcher to be associated with a work assignment. The active work server is further operable to create a work item associated with the at least one message based at least in part upon the work information, wherein the work item comprises an owner identifier. The active work server further communicates the work item to an owner associated with the owner identifier.

Dans un mode de réalisation de l'invention, un système de traitement de lots de travaux comprend un répartiteur qui reçoit une pluralité de messages et qui identifie les messages associés à l'attribution d'un travail. Ce système comprend également un serveur de travail actif couplé de façon à communiquer avec le répartiteur qui reçoit des informations de travail associées à au moins un message que le répartiteur a identifié comme étant associé à une attribution de travail. Le serveur de travail actif peut en outre créer un lot de travaux associé à au moins un message basé, au moins en partie, sur les informations de travail. Le lot de travaux comprend un identificateur de propriétaire. Le serveur du travail actif communique en outre le lot de travaux à un propriétaire associé à l'identificateur de propriétaire.

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