System and method for providing customer contact services...

H - Electricity – 04 – L

Patent

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Details

H04L 12/12 (2006.01) H04L 29/06 (2006.01) H04M 3/42 (2006.01) H04M 3/51 (2006.01) H04Q 3/00 (2006.01) H04M 3/38 (2006.01) H04M 7/12 (2006.01)

Patent

CA 2260158

A customer contact service node / Internet gateway (CCSN/IG) connects a user to the services and to information from a provider via Internet. The user can thereby get information about the services and can initiate service changes and can get user-specific information.

Cette passerelle noeud de services clients/Internet (104) connecte via l'Internet (100) un utilisateur (103) aux services et informations provenant d'un fournisseur (108). L'utilisateur (103) peut ainsi obtenir des informations au sujet de services, procéder à des changements de services et obtenir des informations spécifiques utilisateur.

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