System and method for providing local interactive voice...

Details System and method for providing local interactive voice... System and method for providing local interactive voice...

H - Electricity

04

M

H04M 3/493 (2006.01) G10L 13/00 (2006.01) G10L 15/00 (2006.01)

Patent

CA 2697585

A system and method for providing local interactive voice response (IVR) services is provided. A local computer system having associated telephony equipment and installed at a local facility (e.g., a retail store of a chain, etc.) receives telephone calls to the local facility. The local computer system generates IVR prompts locally, and is controlled by a central IVR server. Reduced bandwidth is required between the local computer system and the central IVR server since no voice traffic is communicated between the central IVR server and the local computer system.

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