H - Electricity – 04 – M
Patent
H - Electricity
04
M
H04M 3/42 (2006.01) G06Q 30/00 (2012.01) H04L 12/16 (2006.01) H04L 12/66 (2006.01) H04M 3/22 (2006.01) H04M 11/06 (2006.01) H04M 15/00 (2006.01)
Patent
CA 2491099
A system and method uses a digital phone order management (DPOM) system to manage the ordering and provisioning, of digital telephone services in a cable system. A centralized datastore of customer, order, telephone number inventory and provisioning information is accessible to access devices used by a customer service representative (CSR) of a cable operator, a voice provisioning specialist (VPS) of a local exchange carrier (CLEC), and a cable operator installation technician to schedule and provision based on permissions granted by an administrator. The sharing of information allows a CSR to manage orders for digital telephone services and to coordinate installation and provisioning so as to reduce the time to complete an order and use installation resources efficiently.
Coughlin Robert W. Jr.
Downs Storosh Renee K.
Glass Robert Michael
Mays Lori L.
Monteyne Donald
Gowling Lafleur Henderson Llp
Time Warner Cable Inc.
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