System and method for real-time updating service provider...

H - Electricity – 04 – L

Patent

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H04L 12/26 (2006.01) G06F 17/30 (2006.01) G06Q 30/00 (2006.01)

Patent

CA 2331429

Service providers are evaluated and rated according to criteria that includes customer satisfaction with the services provided by the service provider. If the service provider meets and/or exceeds certain predetermined criteria, the service provider is certified, and a list of certified companies together with a satisfaction rating, is posted on an Internet Web site maintained by the rating company for access by the consuming public. A member of the consuming public, wishing to use the service of a certified company, may register his/her credit card with the Rating Company. When the service is rendered, and paid for by the registered credit card, the payment is detected to trigger the sending of Internet e-mail to the consumer to solicit information as to the consumer's satisfaction with the service. A response to the Internet e-mail by the Rating Company is used to update on a real-time basis the customer satisfaction of the service provider that provided the service.

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