System and method for reporting information from automated...

Details System and method for reporting information from automated... System and method for reporting information from automated...

H - Electricity

04

M

H04M 3/493 (2006.01) G06Q 10/00 (2006.01) G10L 15/08 (2006.01)

Patent

CA 2514504

A method and system for reporting data from a spoken dialog service is disclosed. The method comprises extracting data regarding user dialogs using a dialog logging module in the spoken dialog service, analyzing the data to identify trends and reporting the trends. The data may be presented in a visual form for easier consumption. The method may also relate to identifying data within the control or outside the control of a service provider that is used to adjust the spoken dialog service to maximize customer retention.

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