System and method for telemarketing through a hypertext network

Details System and method for telemarketing through a hypertext network System and method for telemarketing through a hypertext network

H - Electricity

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H04L 12/16 (2006.01) G06Q 30/00 (2006.01) H04M 3/51 (2006.01) H04M 7/00 (2006.01) H04M 11/08 (2006.01) H04M 3/36 (2006.01) H04M 3/42 (2006.01) H04M 3/432 (2006.01) H04M 3/48 (2006.01) H04M 3/523 (2006.01)

Patent

CA 2232036

A system and method for providing telemarketing services through a hypertext network that interconnects a telemarketing server system with a customer computer and an agent computer. The telemarketing server accepts a telemarketing request from the customer, and forwards the request to the agent if the agent is available, and to a queue if the agent is not available. When an agent receives a request, communications are either established between the customer and agent at once, or else scheduled for a later time. Telemarketing functions are implemented separately from media transport functions through a hypertext network such that the need for geographic centralization of telemarketing agents is eliminated.

Système et méthode permettant de fournir des services de télémarketing au moyen d'un réseau hypertexte qui relie un système de serveur de télémarketing à un ordinateur client et à un ordinateur agent. Le serveur de télémarketing accepte une requête de télémarketing d'un client et la transmet à l'agent, s'il est disponible, ou la transmet à une file d'attente. Lorsqu'un agent reçoit une requête, une communication est alors établie entre le client et l'agent immédiatement ou un rendez-vous ultérieur est fixé. Les fonctions de télémarketing sont mises en oeuvre séparément des fonctions d'infrastructure de transport au moyen d'un réseau hypertexte, de sorte que la centralisation physique d'agents de télémarketing est rendue superflue

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