System and method for using a phone to access information in...

Details System and method for using a phone to access information in... System and method for using a phone to access information in...

H - Electricity

04

M

H04M 3/493 (2006.01) H04M 3/22 (2006.01) H04M 3/51 (2006.01) H04M 3/38 (2006.01) H04M 3/42 (2006.01)

Patent

CA 2355008

A system and method of using voice to access information in a call center is disclosed. Providing a voice response server to handle requests from local and remote administrators allows a call center to be managed even when administrators are physically distant from the call center. The voice response server may adhere to VoiceXML to process requests for call center information from administrators.

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