System for item selection in a telephony auto-attendant

Details System for item selection in a telephony auto-attendant System for item selection in a telephony auto-attendant

H - Electricity

04

M

H04M 3/42 (2006.01) H04M 3/493 (2006.01)

Patent

CA 2268996

An automated telephone directory system allows a caller to select an item from a list in a telephony interface by assigning predetermined navigational functions to respective caller keypad entries for navigating through the list; assigning a selection function to a further caller keypad entry; communicating an initial item in the list to the caller; receiving a signal representing an input caller keypad entry and i) in the event said signal representing said input caller keypad entry corresponds to one of the predetermined caller keypad entries then navigating to a further item in the list and communication said further item to said caller, and ii) in the event said signal representing said input caller keypad entry corresponds to the selection function then selecting said item from said caller.

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