H - Electricity – 04 – L
Patent
H - Electricity
04
L
H04L 12/16 (2006.01) H04L 12/12 (2006.01) H04M 3/527 (2006.01) H04M 11/06 (2006.01) H04Q 3/64 (2006.01)
Patent
CA 2391428
This invention enables the integration of different Customer Contact Channels such as live call centre ACD (Automatic Call Distribution) agents, ADSI (Analog Display Services Interface) enhanced IVR (Interactive Voice Response) systems and WWW (World Wide Web ) servers. The world wide web servers are used to allow customers with computer equipment to access information from an organizations databases in a self service mode. Frequently these customers have questions best answered by human ACD agents. With this invention the connection between the customer with the question and the agent with the answer is done quickly and efficiently with both parties sharing screens of common information. Also control is retained by the customer to make the call happen when they want it.
Bateman Thomas Howard
Curry Timothy Lee
Kierstead Bruce Edward
Lockett John Alan
Mersereau Laurie Edward
Bell Aliant Regional Communications Limited Partnership
Innovatia Inc.
Smart & Biggar
LandOfFree
System for obtaining help over a communication system by... does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with System for obtaining help over a communication system by..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and System for obtaining help over a communication system by... will most certainly appreciate the feedback.
Profile ID: LFCA-PAI-O-1694899