G - Physics – 06 – Q
Patent
G - Physics
06
Q
G06Q 30/02 (2012.01) H04L 12/16 (2006.01)
Patent
CA 2343693
A system for evaluating a customer concern is disclosed. The system includes a service station having a digital camera for capturing images of the customer concern, a reviewer unit for receiving the images from the service station to determine how to correct the customer concern and a communication network connecting the service station with the reviewer station for transmitting customer concern information including the images therebetween. The present invention provides real time review and response to a customer concern. Thus, customer satisfaction is increased and costs for processing customer concerns are reduced.
Inman Barry
Jackson Robert
Mashni Paul
Mayberry Debra
Park David
Ford Motor Company
Sim & Mcburney
LandOfFree
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