Systems and methods for automatic scheduling of a workforce

Details Systems and methods for automatic scheduling of a workforce Systems and methods for automatic scheduling of a workforce

G - Physics

06

Q

G06Q 10/00 (2006.01)

Patent

CA 2567231

Systems and methods are disclosed for scheduling a workforce. In one embodiment, the method comprises the steps of collecting an agent activity of a first class and an agent activity of a second class; and displaying the agent activity of the first class and the agent activity of the second class along the same timeline axis. The agent activities are collected from a contact center data source. The second class is different from the first class. Both activities are associated with the same agent. Each activity is derived from a different virtual data source.

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