Systems and methods for endpoint recording

Details Systems and methods for endpoint recording Systems and methods for endpoint recording

H - Electricity

04

M

H04M 3/22 (2006.01) H04L 12/26 (2006.01) H04M 3/53 (2006.01)

Patent

CA 2564127

Embodiments of the present invention provide systems and methods for recording media communications. An exemplary method is comprised of the following steps: receiving instructions at a gateway to record an incoming call; receiving the incoming call from a calling communication device; determining whether to record the incoming call based on the received instructions; routing the incoming call to a called communication device in a customer center; responsive to the determination to record the incoming call, duplicating the media communications via the gateway; transmitting the duplicated media communications associated with the incoming call via the gateway; and recording the duplicated media communications.

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