Systems and methods to redirect audio between callers and...

Details Systems and methods to redirect audio between callers and... Systems and methods to redirect audio between callers and...

H - Electricity

04

M

H04M 3/50 (2006.01) G06F 3/048 (2006.01) G10L 15/26 (2006.01)

Patent

CA 2642128

A call center environment is provided that allows a customer service representative to populate a workstation display screen with data using either keystrokes or voice input. The voice input is provided to the workstation using a voice overlay and voice platform to convert audio into data usable by the workstation to populate the screen.

L'invention concerne un environnement de centre d'appels qui permet au représentant d'un service client de remplir un écran d'affichage de poste de travail avec données soit par saisie au moyen d'un clavier soit par entrée vocale. L'entrée vocale est fournie au poste de travail au moyen d'une superposition vocale et d'une plate-forme vocale permettant la conversion d'audio en données qui peuvent être employées par le poste de travail pour remplir l'écran.

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