Systems and techniques for producing spoken voice prompts

Details Systems and techniques for producing spoken voice prompts Systems and techniques for producing spoken voice prompts

G - Physics

10

L

G10L 13/02 (2006.01) H04M 3/493 (2006.01)

Patent

CA 2674614

Methods and systems are described in which spoken voice prompts can be produced in a manner such that they will most likely have the desired effect, for example to indicate empathy, or produce a desired follow-up action from a call recipient. The prompts can be produced with specific optimized speech parameters, including duration, gender of speaker, and pitch, so as to encourage participation and promote comprehension among a wide range of patients or listeners. Upon hearing such voice prompts, patients/listeners can know immediately when they are being asked questions that they are expected to answer, and when they are being given information, as well as the information that considered sensitive.

L'invention porte sur des méthodes et des systèmes dans lesquels des invites vocales parlées peuvent être produites d'une façon telle qu'elles auront très probablement l'effet désiré, par exemple pour indiquer une empathie, ou produire une action consécutive désirée sur un destinataire d'appel. L'invite peut être produite avec des paramètres spécifiques optimisés du discours, y compris la durée, le sexe et le timbre de la voix du locuteur, afin d'encourager la participation et de promouvoir la compréhension parmi une vaste gamme de patients ou d'auditeurs. En entendant une telle invite vocale, les patients/auditeurs peuvent savoir immédiatement quand on leur pose des questions auxquelles on s'attend à ce qu'ils répondent, et quand on leur donne des informations, y compris des informations qui sont considérées comme sensibles.

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