H - Electricity – 04 – L
Patent
H - Electricity
04
L
H04L 12/66 (2006.01) H04L 12/12 (2006.01) H04L 12/54 (2006.01) H04M 3/493 (2006.01) H04M 3/533 (2006.01) H04M 3/53 (2006.01)
Patent
CA 2450116
The present invention is directed to using an information assistance service to send a message to a desired destination, e.g., an e-mail address, or other addresses associated with wireless telephones, pagers, SMSs, PDAs, PIM systems, etc. The message may include multimedia information, e.g., audio, video and/or text information. The information assistance service provider obtains "message overhead" data, as opposed to message content or body, from the caller or from external or internal databases such as the caller's contacts folders (also known as private directories) and user profiles. Such message overhead data may include "envelope" information such as the destination address (e.g., e-mail address) to which the message is to be delivered, destination name, sender's name and return address (e.g., return e- mail address). The data may also include a carbon copy (CC) address(es), a subject line, a signature, and/or notes for attachment to the message body, as well as a message ID for keeping track of the message. The message overhead data are entered automatically into the data fields based on one or more criteria such as the data used in the previous message or the data used most frequently. If the correct data are not available automatically, the operator may type the data in using auto completion. The information assistance service provider transmits the message overhead data to a message server, and connects the caller to the message server to record the message content to complete the message. The message server then integrates the received message overhead data with the recorded message content, and sends the resulting message to the desired destination. Using the message ID, the recipient may send a reply to the sender via the information assistance service provider. The reply, which includes reply overhead data and reply message content, may be in the form of a telephone call or an electronic reply or a combination of the two. The messaging feature of the present invention may be offered to a caller who attempted a call but for some reason the call was incomplete and the caller is returned to the information assistance service provider for more assistance.
Huey Christopher A.
Miller John S.
Timmins Timothy A.
Mbm Intellectual Property Law Llp
Metro One Telecommunications Inc.
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