H - Electricity – 04 – M
Patent
H - Electricity
04
M
H04M 3/487 (2006.01) G06Q 30/00 (2006.01) H04M 3/51 (2006.01) H04M 3/533 (2006.01) H04M 11/00 (2006.01) H04M 11/10 (2006.01)
Patent
CA 2434384
Telephone users desiring concierge-type services may connect via standard telephone procedures to a directory assistance provider, such as an operator or voice server. For example, the users may communicate to the provider a concierge-type service request for making a restaurant reservation. The provider may process the request in real time through an on-line reservation system (ORS) or off-line. In processing the request off-line, a pool of fulfillment agents may engage in such action as necessary to fulfill the request. Information concerning fulfillment of the request, e.g., a reservation confirmation, may be provided to a user offline, even sometimes in the case of real time request processing. Such information may be recorded in the form of a voice mail, transmitted through a virtual network to a voice mail system, which may be maintained by the telephone carrier to which the user subscribes. The user in a conventional manner is prompted by the voice mail system to access the voice mail to learn the recorded information.
Mbm Intellectual Property Law Llp
Metro One Telecommunications Inc.
LandOfFree
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