Technique for providing information assistance including...

Details Technique for providing information assistance including... Technique for providing information assistance including...

H - Electricity

04

M

H04M 3/487 (2006.01) H04M 3/533 (2006.01) H04M 11/00 (2006.01) H04M 11/10 (2006.01)

Patent

CA 2435065

Telephone users desiring concierge-type services may connect via standard telephone procedures to a directory assistance provider, such as an operator or voice server. For example, the users may communicate to the provider a concierge-type service request for making a restaurant reservation. The provider may process the request in real time through an on-line reservation system (ORS) or off-line, in accordance with the invention. In processing the request off-line, a pool of fulfillment agents may engage in such action as necessary to fulfill the request. The agents are networked to directory assistance and concierge databases and to third-party providers of concierge services to facilitate the process.

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