H - Electricity – 04 – M
Patent
H - Electricity
04
M
H04M 3/487 (2006.01) G06Q 30/00 (2006.01) H04Q 3/00 (2006.01)
Patent
CA 2429916
A system and method for providing an information assistance service. The method includes receiving via a carrier network external to the system a communication from a user desiring an information assistance service, determining based on one or more criteria whether the information assistance service should be denied, and if it is determined that the information assistance service should be denied, generating a response to the user concerning the service denial. The criteria may include whether the caller has bad debts or has satisfied bad debts, whether there is a history of chronic bill disputes or frequent requests for service credits, whether there has been abuse of service operators, whether the user's telephone number can be identified, how much time has elapsed since a restriction on providing information assistance has been imposed, and whether ownership of a restricted telephone number has changed. In accordance with an aspect of the invention, the method includes building an automatic number identification (ANI) restriction table to keep track of calling numbers and restrictions associated with those numbers and based on the criteria. The decision to restrict service is then based on searching the ANI restriction table for the calling number. If it is determined that the information assistance service should not be denied, a database may be searched for a telephone number associated with the caller's request.
Mbm Intellectual Property Law Llp
Metro One Telecommunications Inc.
LandOfFree
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