Technique for providing personalized service features for...

Details Technique for providing personalized service features for... Technique for providing personalized service features for...

H - Electricity

04

M

H04M 3/493 (2006.01) H04M 11/00 (2006.01) H04M 11/08 (2006.01)

Patent

CA 2497089

In providing an information assistance service to a user, data retrieved from a user profile may be utilized not only to provide information, but also personalized services to the user. An operator may determine from the user profile user preferences pertaining to, for example, hotel accommodations, restaurant features, or vehicle features. Default preference values may be assigned to different service features when a new user profile is created, which are subject to changes by the user. Various service features specified in a profile record may be grouped into a family based on an attribute, a habit or lifestyle of the user. The first time a user personally changes an existing preference value, or selects a new preference value for a service feature in a family, the preference values for all other service features in the same family are affected.

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