Telecommunication feature for exchange of translation...

Details Telecommunication feature for exchange of translation... Telecommunication feature for exchange of translation...

H - Electricity

04

Q

H04Q 3/545 (2006.01) H04M 3/51 (2006.01) H04M 11/06 (2006.01) H04Q 3/66 (2006.01) H04M 3/42 (2006.01)

Patent

CA 2213554

Transferring administration information from a switching system to a computer telephony integration (CTI) terminal via a standard telecommunication link by the CTI terminal executing a feature on the switching system. Advantageously, the information is transferred from the switching system to the CTI terminal utilizing standard display messages as would be displayed on a voice terminal having a display unit. Further, the user of the CTI terminal can request only subsets of the system administration information. Using a voice terminal having a display unit, the user can access individual segments of the administration information.

L'invention est une méthode de transfert d'informations de gestion, via une liaison de communication courante, entre un système de commutation et un terminal CTI («Computer Telephony Integration») dans laquelle le terminal CTI exécute une opération sur le système de commutation. La méthode de l'invention offre l'avantage que les informations sont transférées du système de commutation au terminal CTI au moyen de messages courants affichés sur un terminal vocal doté d'une unité d'affichage. Par ailleurs, l'utilisateur du terminal a la possibilité de ne demander au système que des sous-ensembles des informations de gestion. En utilisant un terminal vocal doté d'une unité d'affichage, l'utilisateur peut avoir accès à des segments individuels des informations de gestion.

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