Telecommunication network that provides caller-entered...

H - Electricity – 04 – Q

Patent

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Details

H04Q 3/00 (2006.01) H04M 3/58 (2006.01)

Patent

CA 2473538

In a telecommunication network, a switching system routes a call to a service platform. The service platform transfers a prompt message over the call, collects caller-entered information from the caller, and transfers the caller- entered information to an SCP system. The SCP system transfers the caller- entered information to a first destination processor, processes a first destination routing code from the first destination processor to determine a first destination routing instruction, and transfers the first destination routing instruction to the switching system. The switching system routes the call to a first destination in response to the first destination routing instruction. The SCP system transfers the caller-entered information to a second destination processor, processes a second destination routing code from the second destination processor to determine a second destination routing instruction, and transfers the second destination routing instruction to the switching system. The switching system routes the call to a second destination in response to the second destination routing instruction.

L'invention concerne un réseau de télécommunication dans lequel un système de commutation achemine un appel vers une plate-forme de service. La plate-forme de service transfère une invite sur un appel, réunit des informations entrées par l'appelant, et transfère les informations entrées par l'appelant à un processeur de première destination, traite un code d'acheminement de première destination, et transfère l'instruction d'acheminement de première destination au système de commutation. Le système de commutation achemine l'appel vers une première destination en réponse à l'instruction d'acheminement de première destination. Le système SCP transfère les informations entrées par l'appelant à un processeur de seconde destination, traite un code d'acheminement de seconde destination du processeur de seconde destination afin de déterminer une instruction d'acheminement de seconde destination, et transfère l'instruction d'acheminement de seconde destination au système de commutation. Le système de commutation achemine l'appel vers une seconde destination en réponse à l'instruction d'acheminement de seconde destination.

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