Telecommunications system for generating a three-level...

Details Telecommunications system for generating a three-level... Telecommunications system for generating a three-level...

H - Electricity

04

M

H04M 15/00 (2006.01) H04Q 7/34 (2006.01)

Patent

CA 2371132

Telecommunications apparatus and method for detecting any unusual activity in customer behaviour. A comprehensive behavior profile of a customer is generated on the basis of customer transactions. The profile includes a short- term customer behavior obtained from all of the customer's transactions, and further includes a long-term customer behavior obtained on the basis of the generated short-term behavior. Any behavior deviation from the profile is detected and identified as fraudulent or unusual.

Dispositif et procédé de télécommunications servant à détecter toute activité inhabituelle du comportement client. Un profil de comportement exhaustif d'un client est généré sur la base des transactions client. Ce profil comprend un comportement client à court terme obtenu à partir de la totalité des transactions client, ainsi qu'un comportement client à long terme obtenu en fonction du comportement généré de court terme. Toute déviation comportementale du profil est détectée et identifiée comme inhabituelle ou frauduleuse.

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