Telecommunications system with notification hold

Details Telecommunications system with notification hold Telecommunications system with notification hold

H - Electricity

04

M

H04M 3/48 (2006.01) H04M 3/428 (2006.01) H04M 3/487 (2006.01) H04M 7/00 (2006.01)

Patent

CA 2179495

Apparatus and a method of implementing a notification and hold service in a telephone network (50) is disclosed. A calling telecommunications device is placed on hold by the called telecommunications device (10, 12, 14, 16, 18, 20), and signals an auxiliary computer system (42) through a network switch that the calling telecommunications device (10 12, 14, 16, 18, 20) is to be disconnected from the called telecommunications device (10, 12, 14, 16, 18, 20). The calling telecommunications device (10, 12, 14, 16, 18, 20) is notified at a later time that the called telecommunications device (10, 12, 14 16, 18, 20) is no longer on hold. In another embodiment of the invention, the calling telecommunications device (10, 12, 14, 16, 18, 20) is connected to customer premise equipment which notifies that calling telecommunications device (10, 12, 14, 16, 18, 20) that the called telecommunications device (10, 12, 14, 16, 18, 20) is no longer on hold.

Appareil et procédé de mise en oeuvre d'un service de notification et de maintien dans un réseau téléphonique (50). Un dispositif de télécommunication demandeur est placé en garde par le dispositif de télécommunication demandé (10, 12, 14, 16, 18, 20), et signale au système d'ordinateur auxilaire (42), par l'intermédiaire d'un organe de connexion de réseau, que le dispositif de télécommunication demandeur (10, 12, 14, 16, 18, 20) est à déconnecter du dispositif de télécommunication demandé (10, 12, 14, 16, 18, 20). Le dispositif de télécommunication demandeur (10, 12, 14, 16, 18, 20) est notifié à un moment ultérieur que le dispositif de télécommunication demandé (10, 12, 14, 16, 18, 20) n'est plus maintenu en garde. Dans un autre mode de réalisation de l'invention, le dispositif de télécommunication demandeur (10, 12, 14, 16, 18, 20) est connecté à un équipement situé au domicile du client, lequel notifie le dispositif de télécommunication demandeur (10, 12, 14, 16, 18, 20) que le dispositif de télécommunication demandé (10, 12, 14, 16, 18, 20) n'est plus maintenu en garde.

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