Telephone agent call management system

Details Telephone agent call management system Telephone agent call management system

H - Electricity

04

M

H04M 3/42 (2006.01) H04M 3/51 (2006.01) H04M 3/523 (2006.01) H04Q 11/04 (2006.01)

Patent

CA 2108381

Abstract An automatic call distributing system for automatically distributing telephone calls placed over a network to one of a number of agent stations connected to the network via network service interfaces and providing agent status messages to the network. The system includes a receiver connected via a network service interface to the network for receiving the agent status messages and call arrival messages from the network indicating that incoming calls have been made on the network. The system also includes a routing system that is responsive to the receiver for generating a routing signal provided to the network to cause the network to establish a connection directly between the incoming call and an agent station through the network so that the connection is external of the routing system.

Affiliated with

Also associated with

Rating

Telephone agent call management system does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Telephone agent call management system, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Telephone agent call management system will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFCA-PAI-O-1663515