Telephone answering equipment and method for transferring...

Details Telephone answering equipment and method for transferring... Telephone answering equipment and method for transferring...

H - Electricity

04

M

H04M 3/50 (2006.01) H04M 3/53 (2006.01)

Patent

CA 2315385

The present invention relates to advanced telephone answering equipment, also called a call centre, and to a particular type of message intended to be received by the call centre. The message includes information intended for a receiving person and a machine code intended for the call centre. The message is edited by a sending person, such as to divide the information and the machine code in different blocks. The receiver can cause the call centre to present the information in the message in a desired manner, i.e. in the same way as a caller can be presented with information from a call centre at the present time. The structure in which the message can be presented has, however, been made possible by the sender in the editing or formulating process. The machine code is, for instance, transferred as a DTMF-code.

L'invention concerne un équipement répondeur téléphonique évolué appelé "centre d'appel" (AM), et un type particulier de messages (AVM) destinés à être reçus par ce centre d'appel. Le message (AVM) contient des informations destinées à un destinataire (B) et un code machine destiné au centre d'appel (AM). Le message (AVM) est édité par un émetteur (A) de telle manière qu'il divise les informations et le code machine en différents blocs. Le destinataire peut amener le centre d'appel à présenter les informations du message sous la forme qu'il souhaite, notamment de la même façon qu'un appelant peut aujourd'hui être présenté avec des informations provenant d'un centre d'appel. La structure de présentation du message est systématiquement autorisée par l'émetteur dans le procédé d'édition ou de formulation. Le code machine est, par exemple, transféré sous forme de code DTMF.

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